Cancellation Policy – GRN DMC

Effective Date: 10/08/2026

By placing an order or purchasing our products or services through www.grndmc.com, you agree to this Cancellation Policy.

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1. Order Cancellation by Customer

Customers may request cancellation of an order or service by contacting us through the details provided below.

Cancellation requests will be considered subject to:

• The status of the order or service.
• The time elapsed since the order was placed.
• The nature of the product or service purchased.

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2. Cancellation Timeframe

• Orders or services may be cancelled before they have been processed, shipped, or commenced, subject to our approval.
• Once a product has been shipped or a service has been initiated or completed, cancellation may not be possible.

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3. Non-Cancellable Orders

The following orders or services are generally not eligible for cancellation:

• Customized or personalized products.
• Digital products that have been delivered or downloaded.
• Services that have already commenced or been completed.
• Products or services specifically identified as non-cancellable at the time of purchase.

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4. Cancellation by the Company

We reserve the right to cancel any order or service under circumstances including, but not limited to:

• Incorrect pricing or product information.
• Unavailability of products or services.
• Suspected fraudulent or unauthorized transactions.
• Violation of our Terms & Conditions.
• Circumstances beyond our reasonable control (Force Majeure).

If an order is cancelled by the Company after payment has been received, any eligible refund will be processed in accordance with our Refund Policy.

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5. Cancellation Charges

Cancellation charges, if any, will depend on the stage of order processing or service delivery.

Where applicable:

• No cancellation fee may be charged if the cancellation request is received before processing begins.
• Partial charges may apply if work has commenced or administrative costs have been incurred.
• No refund may be available once the product has been shipped or the service has been substantially delivered.

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6. How to Request a Cancellation

To request a cancellation, please provide:

• Full Name
• Order or Transaction ID
• Date of Purchase
• Reason for Cancellation

Cancellation requests may be submitted via:

Email: Kishore.verma@grnconnect.com
Phone: +91-9810295175

We will review your request and notify you of the outcome within a reasonable timeframe.

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7. Related Refunds

If a cancellation is approved and the order qualifies for a refund, the refund will be processed in accordance with our Refund Policy.

Refund processing timelines may vary depending on the payment method and the customer's bank or payment service provider.

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8. Changes to This Policy

We reserve the right to modify this Cancellation Policy at any time. Any updates will be published on this page with a revised Effective Date.

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9. Contact Us

For questions regarding cancellations, please contact:

Legal Name: GRN DMC
Trade Name: GRN DMC
Business Address: Plot No. 1, KHASRA NO 262 WESTEND MARG, SAIDULAJAB, Delhi-110030
Email: Kishore.verma@grnconnect.com
Phone: +91-9810295175

We are committed to handling cancellation requests fairly, transparently, and in accordance with applicable laws and our business practices.