Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or work with us as a travel agent, tour operator, or business partner. We want you to know exactly what happens with your data, why we use it, and how we keep it safe.

By using our website or sharing your information with us, you agree to the practices described here.

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1. Information We Collect

We collect information in three ways:

• Information you share directly
• Information generated while you use our website
• Information shared by third-party partners to complete bookings

Information you provide

When you fill out a form, request an itinerary, join as a travel agent, or contact us, we may collect:

• Full name
• Email address
• Mobile number
• Company name
• Country of operation
• Client travel details (dates, destinations, preferences)
• Documents required for booking (only when necessary)

Information collected automatically

We may collect:

• IP address
• Device and browser type
• Pages visited
• Time spent on the website
• Cookies for performance and analytics

Cookies help us improve the website and show you relevant information.

Information from partners

If you book through us or request travel services, we may receive:

• Booking confirmations
• Hotel or supplier details
• Travel status updates

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2. How We Use Your Information

We use your information only for genuine business purposes, such as:

• Preparing itineraries and travel quotes
• Processing bookings and reservations
• Confirming services with hotels, transport providers, and local operators
• Responding to your inquiries
• Managing your account
• Sending updates related to your bookings
• Improving website performance
• Fraud prevention and security checks
• Complying with legal or regulatory requirements

We do not sell your information to anyone.

We do not share your information for third-party marketing.

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3. Who We Share Information With

We only share information when required to complete your travel arrangements or run our operations. This may include:

• Hotels and accommodation partners
• Transport and transfer providers
• Local DMCs, ground handlers, and activity suppliers
• Payment processors (for secure transactions)
• Technology providers (hosting, analytics, CRM tools)
• Government authorities (only when legally required)

All partners are expected to follow strict data protection standards.

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4. How We Protect Your Information

We take data security seriously. Our systems include:

• Secure servers
• Data encryption
• Limited internal access
• Regular security checks
• Strong password and authentication protocols

Your information is stored only for as long as required for business, legal, or operational reasons.

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5. Your Choices and Rights

You can contact us at any time to:

• Request a copy of the information we hold
• Update or correct your details
• Ask us to delete your data (unless required for legal or booking reasons)
• Opt out of non-essential communication

For any request, email us at: alka.sharma@grnconnect.com

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6. Third-Party Links

Our website may include links to external websites. We are not responsible for how those websites collect or use your information. We recommend reviewing their privacy policies before sharing any data.

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7. Changes to This Policy

We may update this Privacy Policy if our business changes or if laws require it. Any updates will be posted on this page with a revised “Last Updated” date.

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8. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your information, you can reach us at:

Email: usdmc@grnconnect.com

Phone: (T) +1-301-7600427

Address: 19847 Century Boulevard, Suite 202C, Germantown, MD 20874 United States of America