Refund Policy – GRN DMC

Effective Date: 10/08/2026

At GRN DMC, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions governing refunds for products and/or services purchased through www.grndmc.com.

By making a purchase on our website, you agree to this Refund Policy.

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1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The product or service was not delivered due to reasons attributable to the Company.
• An incorrect product or service was provided.
• A duplicate payment was made.
• A technical error resulted in an incorrect transaction.
• Other situations as determined by the Company on a case-by-case basis.

Refund requests that do not meet the eligibility criteria may not be approved.

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2. Non-Refundable Items

Unless otherwise required by applicable law, refunds will generally not be provided for:

• Services that have already been completed or delivered.
• Digital products or downloadable content that has been accessed or downloaded.
• Customized or personalized products or services.
• Purchases made in violation of our Terms & Conditions.
• Requests received after the applicable refund period.

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3. Refund Request Process

To request a refund, customers should contact us with:

• Full Name
• Order or Transaction ID
• Date of Purchase
• Reason for Refund Request
• Supporting documents or screenshots (if applicable)

Refund requests may be submitted via:

Email: Kishore.verma@grnconnect.com
Phone: +91-9810295175

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4. Refund Processing

• Approved refunds will be processed using the original payment method whenever possible.
• Refunds are generally processed within 7–10 business days after approval.
• Actual credit timelines may vary depending on the customer's bank, card issuer, or payment service provider.

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5. Cancellation Before Processing

If an order or service is cancelled before it has been processed or delivered, the customer may be eligible for a full or partial refund, subject to the Company's review.

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6. Failed or Duplicate Transactions

If your payment is deducted but:

• The order is not confirmed.
• The transaction fails.
• A duplicate payment is made.

Please contact us with the transaction details. After verification, the eligible amount will be refunded in accordance with this policy.

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7. Company's Right to Decline Refunds

The Company reserves the right to refuse refund requests where:

• The request is fraudulent or abusive.
• Incorrect information has been provided.
• The customer has violated the Terms & Conditions.
• The request falls outside the scope of this Refund Policy.

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8. Changes to This Policy

We reserve the right to amend this Refund Policy at any time. Updated versions will be published on this website with a revised Effective Date.

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9. Contact Us

For refund-related questions, please contact:

Legal Name: GRN DMC
Trade Name: GRN DMC
Business Address: Plot No. 1, KHASRA NO 262 WESTEND MARG, SAIDULAJAB, Delhi-110030
Email: Kishore.verma@grnconnect.com
Phone: +91-9810295175

We aim to respond to all refund requests within a reasonable time and will make every effort to resolve genuine concerns promptly.